收银台的：
Useful Expressions
1、Would you like to check out?
2、Sorry to have kept you waiting, This is your bill please.
3、Can I have your name and room number please?
4、What kind of credit cards have you god?
5、As a hotel policy, We accept the following cried cards.
6、Do you need receipt or bill?
7、Just a moment please. I’ll write out receipt for you.
8、I’ll send a bellmen up to get your luggage.
9、How would you like to pay in cash or by credit card?
10、This is your bill, please check it and sign here.
11、Here is your change and receipt.
12、May I have a print of your card, please?
13、Did you take anything from the mini-bar this morning?
14、Have you used any hotel services since breakfast?
15、Today’s exchange rate is 8.19 yuan RMB for one us doller.
16、What kind of currency do you want to change.
17、How much would you like to change.
18、The rates of exchange are on the board there.
19、The rate of your room, will be paid by your host.
20、Very sorry, As hotel policy , If you want to extend your stay in our hotel, you’ll have pay half of the rate more if you check out after 12:00, And if you leave after 6:00 pm, you’ll have to pay the full day rate.
Conversation
A
Cashier: Good morning. sir. May I help you?
Guest: My name is Mr Bell and I was in room 1111. I’d like to check out. Can I have my bill now?
C: Certainly. Mr Bell, please wait a moment……Thank you. Did you have breakfast this morning at the hotel or have you used any hotel services since breakfast?
G: Yes, but I paid cash for is also I haven’t used any services.
C: Fine. The total including sevice charge for two days is 844 yuan. Please check it.
G: OK.
C: Thank you, sir. Would you like to pay in cash or by credit card?
G: Credit card. Here you are!
C: Thank you. Could you sign here, please?
G: Fine.
C: Thank you for your coming. Please drop in again. Good-bye.
B
Cashier: Good morning. May I help you?
Guest: I’m Mr peters in room 806. I’m checking out today. But my flight doesn’t leave at until 4:30 p.m and I don’t want to wait around at the airport all day. Could I keep the room this afternoon?
C: Certainly, but as the hotel policy. The check out time is 12:00 at noon. You’ll have to pay half of the rate more. If you leave after12:00.
G: Never mind, then. Can I just leave my luggage somewhere until 4:00 p.m?
C: Certainly, sir. If you speak to the bellman, he’ll take care of it.
G: Thank you.
C: It’s my pleasure.
行李员岗位英语口语
Useful Expressions
1、Excuse me. Which one is your bag?
2、Is this bag yours?
3、I’ve come for your luggage.
4、I hope you will dropin again!
5、This is your claim tag.
6、May I help you with your luggage?
7、What else can I do for you?
8、Gould you sigh here?
9、Breakfast is on the first floor, from 7:00am to 9:00am.
10、Is your luggage will be here shortly?
11、How long will you leave the luggage here?
12、Let me take it please!
13、May I have your tag, please?
14、What’s your room number?
15、 Toilet is turn left.
16、How many pieces (of luggage ) do you have.
17、In our hotel we don’t accept tips. Thank you all the same.
18、I hope you will enjoy you’re stay.
19、Have a nice trip.
20、Are these your luggage.
Conversation
A
Bellman: Good afternoon. Madam. Welcome to our hotel.
Guest: Good afternoon.
B: May I help you with your luggage, madam?
G: Yes, please!
B: Please Just a moment, I’ll get a luggage cart. madam…….Thank you for waiting. I’ll show you to the front desk. This way, please.
G: Thank you!
B: You’re welcome.
B
Bellman: Madam. May I have your room card, please?
Guest: Yes. Here you are.
B: Thank you. your room is on the 10th floor. This way please……(take a elevator ).Your room is here, after you (go into the room).
G: Thank you very much.
B: Not at all. Where would you like me to put your luggage.
G: Anywhere. If you like.
B: Please check it. Is it the right number of your luggage?
G: Oh, Yes, It’s very correct. There’s something for you.
B: It’s very kind of you. But we can’t accept tips. Thank you all the same. Please enjoy your stay, Good-bye.
G: Good-bye.
Word List
Laundry洗衣
Mini-bar/Refrigerator冰箱
Ice冰块
Cocacola可乐
Mineral water矿泉水
Cigarette香烟
Sugar方糖
Cold water凉开水
Hanger衣架
Electric Kettle电水壶
Glass水杯
Cup瓷茶杯
Telephone Book电话本
Hair Drier电热吹风机
Washed水洗
Damage毁坏，损坏
Compensate赔偿，补偿
Dry Cleaned干洗
Pressed/Iron熨烫
Slipper拖鞋
Soap香皂
Newspaper报纸
Toilet Paper卫生纸
Towel毛巾
Bath Towel浴巾
Floor Towel地巾
Small Towel方巾
Tea茶叶
Beverage饮料
Telephone电话
TV controller遥控器
Hanger衣架
ID=Identification身份证
Bothroom卫生间
Shower沐浴
Coffce咖啡
Phrase
Good morning/afternoon/evening
早上好/下午/晚上
Have a nice day.(time trip)
祝您过得愉快
I'm sorry.很抱歉
Excuse me对不起
That's all right没关系
Please follow me请跟我来
Thank you 谢谢
Just a moment请稍等
Right away 马上
Turn-down service夜床服务
Dry towel干毛巾
Make bed整理床铺
Room number房号
Quick service特快洗衣
I'm not really sure.
我不能肯定
I'm sorry to trouble you.
对不起，麻烦您了
Useful Expressions
1.Housekeeping, May I come in?
客房服务员，可以进来吗？
2.Do you need bellman?
您需要行李员吗？
3.May I clean the room now?
现在我可以打扫房间吗？
4.What's your room number, please?
请问您的房号？
5.Could you bring me some more towels,plesae?
你能不能再给我拿几条毛巾来吗？
6.The air conditioner doesn't work.
空调机坏了。
7.Would you please give me some envelopse and writing paper?
请给我一些信纸信封，好吗？
8.I'll bring them to your room at once.
我马上给您送来。
9.Internet access press 8 and 163.
上网号码先拨8，再加163。
10.There's something wrong with the toilet.
抽水马桶出毛病了。
11.Have you checked your room?
您检查过您的房间吗？
12.I'll show you the way myself.
我亲自带您去。
13.Have you got any laundry?
您需要洗衣服务吗？
酒店商务中心英语口语：
Useful Expressions
1、I want to send a fax.
2、I’ll send this fax at once.
3、Sorry, sir. The line is busy.
4、I tried a lot of time, but it’s also busy.
5、It’s my mistake.
6、I’m sorry to bring you so much trouble.
7、All done, sir. Here you are.
8、Let me count, it’s 15.5 yuan in all.
9、Could you tell me how do you count this amount.
10、The regulation of charge in business center is on this board.
11、May I use the Internet.
12、Let me dial-up. Please sit down and you can use it already.
13、Can I typed of my E-mail.
14、How many copies do you need?
15、I’d like to copy this two pieces of paper, what’s the cost?
16、The Internet charge in 30 minutes is 10 yuan.
17、The copy each piece of paper for A4 size is 1yuan.
18、To enlarge or lessen one piece of paper costs as much as two pieces of paper.
19、To copy the paper’s both sides costs as much as two pieces of paper.
20、I’ll call the airline to see if there are tickets for you.
Conversation
A
Send a fax
Clerk: Good morning. sir. Can I help you?.
Guest: Good morning. I want to send a fax.
C: Where to, sir?
G: To Japan, here is the fax number, it’s (81)315769
C: Please sit down and wait a moment, sir. I will send this fax at once.
G: OK, Thank you.
C: Sorry, sir. The line is busy. I tried it again at a lot of time, but it’s also busy, is your fax number correct.
G: Let me see, oh, it’s my mistake. The right number is(813)3155769. I’m sorry to bring you so much trouble.
C: It doesn’t matter. All done, sir. Here you are.
G: How much does this two page cost?
C: Let me count, it’s 15.5 yuan in all. How would you like to make the payment, sir?
G: I’d like to pay in cash, but could you tell me how do you count this amount.
C: The regulation of charge in business center is on this board.
G: Let me see, I know. Here is the money.
C: Here is your change.
G: Thank you very much. Good bye.
C: My pleasure. Good bye.
B
Use internet type and copy
Clerk: Good afternoon, sir, Can I help you?
Guest: Good afternoon. May I use the Internet.
C: Certainly,sir. Let me dial-up. Please sit down and you can use it already.
G: Thank you. Can I typed of my E-mail.
C:Sure.
G: I’d like to copy this two pieces of paper.
C: OK. How many copies do you need?
G: One each.
C: All right. Just a moment, please, sir. Here you are.
G: Thank you. How much does it cost?
C: The internet charge in 30 minutes is 10 yuan, the type each piece of paper is 10 yuan, and the copy each piece of paper for A4 size is 1 yuan,so the total is 21 yuan in all. How will you be paying the bill, sir?
G: I’d like to pay in my room bill now.
C: Certainly. Could you sign here, sir?
G: OK. Thank you very much. Good bye.
C: My pleasure. Bye.
酒店总机英语口
Useful Expressions
1、Sorry, he has moved to another roo.
2、Please press “8“ first and when you hear the dial tone, press the number you want.
3、Sorry, I can’t hear you. Could you please speak a little louder?
4、Sorry, I can’t follow you. Could you speak slowly?
5、Sorry, there is a trunk call for you, please hang up your receiver.
6、There is a cross line, please dial again.
7、The line is busy, please call again after a while.
8、I’ll transfer your call to Information desk, you should check the room number first.
9、May I read back the message to see if it’s correct, please?
10、Just wait a moment and I’ll connect you.
11、Would you please tell me the spelling of your name?
12、They aren’t answering.
13、I’m sorry, there’s no reply from the room 1111.
14、Under the 10th floors, please press “0“ first and the room number.
15、May I know your room number, please?
16、If you have any questions, please call me.
17、Will you please think it over once more?
18、Don’t worry. I’ll wake-up you on time tomorrow morning.
19、Sorry, the receiver in his room is not on the right place.
20、Would you like to leave a message?
Conversation
A
Operator: Yuhuan Grand Hotel. May I help you?
Guest: Yes. May I speak to Mr John? His room number is 1111.
O: I’ll put you through, madam……sorry,there is no answer. May be he is out. would you like to leave him a message or to call it again?
G: Could you try again?
O: Certainly, madam. Just a moment, please……Thank you for waiting. I’m afraid there is still no reply.
G: I see. I’d like to leave a message. Can you help me?
O: Certainly, madam. Go ahead, please.
G: Yes. My name is Herry. I have an appointment with Mr John this afternoon. But I can’t to there at that time. Please tell Mr John to wait for me in his room at 9:30 tomorrow morning.
O: Your name is Herry and tell Mr John to wait for you in his room at 9:30tomorrow morning. Am I right?
G: Yes, that’s right. Thank you! Good-bye!
O: You’re welcome. Good-bye!
B
Operator: Operator. May I help you?
Guest: Yes. Can you tell me how to make the IDD call?
O: Certainly, sir. Please press “8“ first and then the country code and area code, then the number you want.
G: I see. And how to make the room-to-room call?
O: For calls room-to-room. up the 10th floors, please press “0“ first and then the room number, abore the 10th floors, you could direct dail the room number, there must be four digits in the final number.
G: I see. Thank you! Could you give me a wake-up call tomorrow morning?
O:Certainly, sir. At what time?
G: What’s the Breakfast time?
O: Oh, it’s 7:00-9:00 a.m at the banquet hall on the ground floor.
G: OK, please call me at 7:30 a.m.
O: OK, room 1111, call at 7:30 a.m. Am I correct?
G: Yes. Thank you. Good-bye!
O: Not at all. Good-bye!
酒店总机英语口
Useful Expressions
1、Sorry, he has moved to another roo.
2、Please press “8“ first and when you hear the dial tone, press the number you want.
3、Sorry, I can’t hear you. Could you please speak a little louder?
4、Sorry, I can’t follow you. Could you speak slowly?
5、Sorry, there is a trunk call for you, please hang up your receiver.
6、There is a cross line, please dial again.
7、The line is busy, please call again after a while.
8、I’ll transfer your call to Information desk, you should check the room number first.
9、May I read back the message to see if it’s correct, please?
10、Just wait a moment and I’ll connect you.
11、Would you please tell me the spelling of your name?
12、They aren’t answering.
13、I’m sorry, there’s no reply from the room 1111.
14、Under the 10th floors, please press “0“ first and the room number.
15、May I know your room number, please?
16、If you have any questions, please call me.
17、Will you please think it over once more?
18、Don’t worry. I’ll wake-up you on time tomorrow morning.
19、Sorry, the receiver in his room is not on the right place.
20、Would you like to leave a message?
Conversation
A
Operator: Yuhuan Grand Hotel. May I help you?
Guest: Yes. May I speak to Mr John? His room number is 1111.
O: I’ll put you through, madam……sorry,there is no answer. May be he is out. would you like to leave him a message or to call it again?
G: Could you try again?
O: Certainly, madam. Just a moment, please……Thank you for waiting. I’m afraid there is still no reply.
G: I see. I’d like to leave a message. Can you help me?
O: Certainly, madam. Go ahead, please.
G: Yes. My name is Herry. I have an appointment with Mr John this afternoon. But I can’t to there at that time. Please tell Mr John to wait for me in his room at 9:30 tomorrow morning.
O: Your name is Herry and tell Mr John to wait for you in his room at 9:30tomorrow morning. Am I right?
G: Yes, that’s right. Thank you! Good-bye!
O: You’re welcome. Good-bye!
B
Operator: Operator. May I help you?
Guest: Yes. Can you tell me how to make the IDD call?
O: Certainly, sir. Please press “8“ first and then the country code and area code, then the number you want.
G: I see. And how to make the room-to-room call?
O: For calls room-to-room. up the 10th floors, please press “0“ first and then the room number, abore the 10th floors, you could direct dail the room number, there must be four digits in the final number.
G: I see. Thank you! Could you give me a wake-up call tomorrow morning?
O:Certainly, sir. At what time?
G: What’s the Breakfast time?
O: Oh, it’s 7:00-9:00 a.m at the banquet hall on the ground floor.
G: OK, please call me at 7:30 a.m.
O: OK, room 1111, call at 7:30 a.m. Am I correct?
G: Yes. Thank you. Good-bye!
O: Not at all. Good-bye!
西餐厅英语口语
一、沙司Sauce
⑴冷沙司和冷调味品：
①马乃司沙司Mayonnaise Sauce
②千岛汁Thousand Islands Dressing
③醋油汁Oil Vinegar
④芥末沙司Mustard Sauce
⑤法式汁French Dressing
⑥奶酪汁Cheese Dressing
⑵热沙司：
①布朗沙司Brown Sauce
②苹果沙司Apple Sauce
③咖喱沙司Curry Sauce
④奶油沙司Cream Sauce
⑤番茄沙司Tomato Sauce
⑥黄油沙司Butter Sauce
二、菜肴生熟程度
⑴一成熟Rare-R
⑵三成熟Medium Rare-MR
⑶五成熟Medium-M
⑷八成熟Medium well-MW
⑸全熟Well-down W
三、早餐
1、大陆式早餐Continental Breakfast
2、美式早餐American Breakfast
⑴果汁类：橙汁 Orange Juice
菠萝汁 Pineapple Juice
番茄汁Tomato Juice
柠檬汁Lemon Juice
西柚汁Grape fruit Juice
⑵谷物类食品：燕麦片Oatmeal
玉米片Cornflakes
糖 浆Syrup
蜂 蜜Honey
⑶蛋类：①煎 蛋Fried Egg
单面煎Sunny-side up
双面煎Over Easy
双面煎老蛋Over Hard
②煮蛋Boiled Egg
嫩2-3 老5-7
③炒蛋Scrambled Egg
④水波蛋Poached Egg
⑤蛋卷Omelet
清蛋卷Plain omelet
洋葱蛋卷Onion omelet
番茄蛋卷Tomato omelet
火腿蛋卷Ham omelet
⑷肉类：火腿Ham
香肠Sausage
烟肉Bacon
⑸面包：烤面包Toast
面包卷Roll
半角包Croissant
黄 油Butter
果 酱Jam
苹果酱Apple Jam
橘子酱Marmalade Jam
⑹饮料类：咖啡 coffee
红茶Black Tea
牛奶Milk
椰子Coco
正 餐
1、头盆 Appetizers
Starters
Hord’euvres
2、汤Soups
3、色拉Salads
4、主菜Main Courses
5、甜点Desserts
①奶酪Cheese
②甜品Sweets
蛋糕Cake
布丁Pudding
比萨Pizza
煎饼Pancake
冰淇淋Ice Gream
水果Fruit
香烟Cigarette
菜单menu
烹调方法
1、煎Fried
2、炸deep-fried
3、炒Saute
4、煮Boil
5、焖Braise
6、烩Stew
7、烤Roast
8、焗Bake
9、铁扒Grill
10、串烧Broil
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